Desktop, Laptop & Smart phone Support & Service |
Epic provides complete support and service in the “cloud” computing environment with 24x7 support with firewalls, and it also has a business which includes remote server, desktop, laptop & smart phone support. Epic does not fix physical issues like a cracked screen or a broken mouse or keyboard, only software and hardware issues that are impacting the efficiency and use of the computer.
Small and Medium businesses will normally have an individual who acts as a first line support of local workstations and laptops, but who needs backup help when it comes to the amount of work involved as well as the time to get to systems.
Epic can remotely support all the workstations and laptops of a company, with ongoing maintenance and optimization as a part of the package. The costs for these services depend on the scope involved.
Services Provided – Desktop, Laptops
- Complete system analysis, monitoring, and maintenance
- Troubleshooting problems and error messages occurring
- Optimizing speed and performance on older system
- Virus Removal, spyware and malware removal
- eMail support
- Installation of new software
Services Provided – Smart Phones
- Set Up, troubleshoot issues
- Blackberry installation and maintenance
- iPhone and Droid installation and maintenance issues
- On Line backup – available in late 2010 or 2011